Troubleshooting

  • What happens when my Phone/Device Disconnects while Sending?
  • How to Provide Feedback?
  • How do I Update the Application. Shall I Remove the Previous Version?
  • How to Rate with FIVE stars? ★★★★★
  • Unable to Connect to server (Error 3011)
  • How to Hide the Bottom Bar in List View Mode?
  • Missing Emails
  • I am having Connection Problems. My Folders don't Sync. Can't Receive/Send Emails. Can't Access my Account.
  • How to Re-Download an Email?
  • My Unread Count is Incorrect - How to Reset the Unread Count for Badge?
  • How to See the Status of Sent Messages?
  • How to Send / Receive Encrypted Messages using APG / PGP app?
  • How to Take a Video / Screencast in your Android Device?
  • Common Solutions
  • Renew Exchange Account
  • How to Exclude BlueMail from the Doze Feature and Other Battery Management Services
  • Do I need to keep my previous email app on my mobile to have BlueMail function?
  • Received an Error Code after Sending a Mail? Understanding the SMTP Error Codes